Items where Author is "Daud, Norzaidi Haji Mohd"
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Asrowardi, Imam and Putra, Septafiansyah Dwi and Subyantoro, Eko and Daud, Norzaidi Haji Mohd (2019) IT Service Management System Measurement using ISO20000-1 and ISO15504-8: Developing a Solution-Mediated Process Assessment Tool to Enable Transparent and SMS Process Assessment. International Journal of Electrical and Computer Engineering (IJECE), 8 (5). pp. 4023-4032. ISSN 2088-8708